Let us ease your mind...
What is your cancellation policy?
We require 48 hours in advance to cancel or reschedule an appointment. If no-call/no-show, we require a credit card to book your next appointment. If the appointment is canceled after 48 hours prior to the scheduled appointment, we will charge a cancellation fee dependent on the length of the scheduled service. We also reserve the right to suspend clients online booking option if no-shows are often.
Where are you located and where do I park?
We're located right in Conshohocken on Fayette Street, in between 10th and 11th. There is street parking on either side of the street and no meters, so feel free to pull right up!
Can I add gratuity to my credit card?
We accept all major credit cards as well as personal checks or cash. Unfortunately, we cannot add gratuity to either of them.
Can I bring my children with me to my appointment?
We have a no children's policy at Luxe. This is to assure the safety of the kids, in addition to making sure you enjoy yourself while you are here.
What do the various prices indicate on the service menu?
We work on a level system at our salon. Each artist's prices reflect the amount of years they have been in the industry in addition to the schooling and classes they have attended. We cannot quote services over the phone as they can vary depending on the health, length, thickness, and previous hair history. We would love to meet you for a complimentary consultation to give you a more accurate quote if possible.
If I purchase a product and it's not my favorite, can I return it?
We guarantee all of the products we carry. If a product is not to your liking, and it is still full, you may exchange it for another product of equal value.
If I am not 100% happy with my hair, what do I do?
We want you to look and feel your best! And that means we want you to love it. If within 10 days of a service, you are not satisfied, please come in for a complimentary correction with the same service provider so we can make it right.
We require 48 hours in advance to cancel or reschedule an appointment. If no-call/no-show, we require a credit card to book your next appointment. If the appointment is canceled after 48 hours prior to the scheduled appointment, we will charge a cancellation fee dependent on the length of the scheduled service. We also reserve the right to suspend clients online booking option if no-shows are often.
Where are you located and where do I park?
We're located right in Conshohocken on Fayette Street, in between 10th and 11th. There is street parking on either side of the street and no meters, so feel free to pull right up!
Can I add gratuity to my credit card?
We accept all major credit cards as well as personal checks or cash. Unfortunately, we cannot add gratuity to either of them.
Can I bring my children with me to my appointment?
We have a no children's policy at Luxe. This is to assure the safety of the kids, in addition to making sure you enjoy yourself while you are here.
What do the various prices indicate on the service menu?
We work on a level system at our salon. Each artist's prices reflect the amount of years they have been in the industry in addition to the schooling and classes they have attended. We cannot quote services over the phone as they can vary depending on the health, length, thickness, and previous hair history. We would love to meet you for a complimentary consultation to give you a more accurate quote if possible.
If I purchase a product and it's not my favorite, can I return it?
We guarantee all of the products we carry. If a product is not to your liking, and it is still full, you may exchange it for another product of equal value.
If I am not 100% happy with my hair, what do I do?
We want you to look and feel your best! And that means we want you to love it. If within 10 days of a service, you are not satisfied, please come in for a complimentary correction with the same service provider so we can make it right.