Let us ease your mind...
Where are you located and where do I park?
We're located right in Conshohocken on Fayette Street, in between 10th and 11th. There is street parking on either side of the street and no meters, so feel free to pull right up!
Can I add gratuity to my credit card?
We accept all major credit cards as well as personal checks or cash for payment of services. Unfortunately, we cannot add gratuity to either of them. We ask that you please bring personal check or cash for gratuity. Venmo is also accepted.
What is your cancellation policy?
We ask for at least 48 hours in advance to cancel or reschedule an appointment whenever possible.
After 2 appointments being cancelled after a 24 hour window of time, we require a deposit of 50% for your next appointment that will be used toward the service at the time of appointment.
If no-call/no-show, we require a credit card on file to book your next appointment and require a 50% deposit to be used toward your next service prior to booking. We also reserve the right to suspend clients online booking option with more than one no show.
Can I bring my children with me to my appointment?
We have a no children's policy at Luxe. This is to assure the safety of the kids, in addition to making sure you enjoy yourself while you are here.
What do the various prices indicate on the service menu?
We work on a level system at our salon. Each artist's prices reflect the amount of years they have been in the industry in addition to the schooling and classes they have attended. We cannot quote services over the phone as they can vary depending on the health, length, thickness, and previous hair history. We would love to meet you for a complimentary consultation to give you a more accurate quote if possible.
Is a blowdry included with my color service?
We are a departmentalized salon, therefore you will see a colorist for your color and a stylist for your cut/style. If you wish to have a blowdry following your color appointment, it can be scheduled separately. We also have a vanity in the salon where clients choose to style their own hair before leaving!
What is the AC/VISH measurement on my receipt?
The AC/VISH measurement will be added in services with longer regrowth, individuals with thicker hair that requires more color, if a low-light or separate color mix is added to the service, if there is custom formulation happening for multiple zones in the hair that need more than one formula and many more... VISH measures the exact amount of color used during your service!
If I purchase a product and it's not my favorite, can I return it?
We guarantee all of the products we carry. If a product is not to your liking, and it is still full, you may exchange it for another product of equal value.
If I am not 100% happy with my hair, what do I do?
We want you to look and feel your best! And that means we want you to love it. If within 10 days of a service, you are not satisfied, please come in for a complimentary correction with the same service provider so we can make it right.
If I am late to my appointment or I miss my appointment what happens?
We understand that life happens, and we try our best to accommodate if you are late to your appointment. Our stylists and colorists run by appointment only so if you are 15 minutes late, it cuts deeply into the next guest's appointment time. Because of this, our stylists and colorists have the right to reschedule your appointment or abbreviate your services if you are 15 or more minutes late. If you no call, no show we reserve the right to charge you for your full visit. To properly cancel a visit, please call the salon directly or cancel your appt via the Online Booking Portal within 48 hours. Cancelations via email are not valid as our email is outgoing mail only.
We're located right in Conshohocken on Fayette Street, in between 10th and 11th. There is street parking on either side of the street and no meters, so feel free to pull right up!
Can I add gratuity to my credit card?
We accept all major credit cards as well as personal checks or cash for payment of services. Unfortunately, we cannot add gratuity to either of them. We ask that you please bring personal check or cash for gratuity. Venmo is also accepted.
What is your cancellation policy?
We ask for at least 48 hours in advance to cancel or reschedule an appointment whenever possible.
After 2 appointments being cancelled after a 24 hour window of time, we require a deposit of 50% for your next appointment that will be used toward the service at the time of appointment.
If no-call/no-show, we require a credit card on file to book your next appointment and require a 50% deposit to be used toward your next service prior to booking. We also reserve the right to suspend clients online booking option with more than one no show.
Can I bring my children with me to my appointment?
We have a no children's policy at Luxe. This is to assure the safety of the kids, in addition to making sure you enjoy yourself while you are here.
What do the various prices indicate on the service menu?
We work on a level system at our salon. Each artist's prices reflect the amount of years they have been in the industry in addition to the schooling and classes they have attended. We cannot quote services over the phone as they can vary depending on the health, length, thickness, and previous hair history. We would love to meet you for a complimentary consultation to give you a more accurate quote if possible.
Is a blowdry included with my color service?
We are a departmentalized salon, therefore you will see a colorist for your color and a stylist for your cut/style. If you wish to have a blowdry following your color appointment, it can be scheduled separately. We also have a vanity in the salon where clients choose to style their own hair before leaving!
What is the AC/VISH measurement on my receipt?
The AC/VISH measurement will be added in services with longer regrowth, individuals with thicker hair that requires more color, if a low-light or separate color mix is added to the service, if there is custom formulation happening for multiple zones in the hair that need more than one formula and many more... VISH measures the exact amount of color used during your service!
If I purchase a product and it's not my favorite, can I return it?
We guarantee all of the products we carry. If a product is not to your liking, and it is still full, you may exchange it for another product of equal value.
If I am not 100% happy with my hair, what do I do?
We want you to look and feel your best! And that means we want you to love it. If within 10 days of a service, you are not satisfied, please come in for a complimentary correction with the same service provider so we can make it right.
If I am late to my appointment or I miss my appointment what happens?
We understand that life happens, and we try our best to accommodate if you are late to your appointment. Our stylists and colorists run by appointment only so if you are 15 minutes late, it cuts deeply into the next guest's appointment time. Because of this, our stylists and colorists have the right to reschedule your appointment or abbreviate your services if you are 15 or more minutes late. If you no call, no show we reserve the right to charge you for your full visit. To properly cancel a visit, please call the salon directly or cancel your appt via the Online Booking Portal within 48 hours. Cancelations via email are not valid as our email is outgoing mail only.